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Business Performance

Digital transformation. New business models. The change imperative is disrupting conventional thinking and empowering innovation. This creates an unprecedented number of options for businesses such as introducing new products, improvement to the customer experience and optimizing their supply chain.

TIA’s Business Performance communities address these challenges. In the face of increasing global competition, companies today confront the need to improve the operating efficiencies that deliver shareholder value. Doing this requires agile and scalable networks that serve as platforms to deliver innovative services, improve the customer experience, and deliver the highest levels of quality.

TIA’s BPC is a global division of member companies that develops and implements quality and performance practices to improve execution cross the information and communication technology (ICT). The BPC advances and promotes TIA’s strategic objectives, services and products and creates standards and tools to drive business excellence. This includes, but is not limited to, quality and business management systems, measurement systems and improvement platforms for sustainability, customer experience and benchmarking.

To improve the quality, reliability and performance of the ICT industry, the BPC:

  • Drives the worldwide adoption of TL 9000;
  • Proves opportunities to share and discuss business impacting best practices;
  • Provides relevant industry performance benchmarking data;
  • Provides new products and services to meet customers’ needs globally; and
  • Engages in strategic initiatives.
Integrated Global Quality (IGQ)

The Integrated Global Quality (IGQ) working group defines system requirements for the design, development, production, delivery, installation and maintenance of telecom products and services and drives a measurement system that allows companies to track and benchmark results and improve performance.

Corporate Sustainability

The Corporate Sustainability Working Group (CWSG) is made up of companies that prioritize sustainability and corporate social responsibility (CSR).

Global Business Excellence

The Global Business Excellence (GBE) Working Group facilitates the evolution of TIA’s Regions Hubs while also establishing TIA as the recognized global industry leader in providing business performance excellence and best practices information sharing.

Customer Journey

The Customer Journey Working Group (CJWG) optimizes the customer journey for business success focusing on customer experience, digitization and service orchestration.