QuESTMark: Benchmarking as a Service

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The QuESTMark platform provides a collaborative environment to establish meaningful performance comparison measures, assign relative performance, and examine best practices across the industry. It is based on internationally agreed upon protocols for participating organizations to establish, manage, and participate in performance comparison benchmarking studies.

This new TIA service uses the same world-class-security as the TL 9000 Registration Management System (RMS). That affords us the ability to extend to each QuESTMark customer piece-of-mind that their data is never compromised and remains confidential throughout the entire process. This means that all submitted data is:

  • 128 bit encrypted
  • Stored on physical and electrical, access-controlled hardware
  • Housed in a logged access room
  • Video monitored
  • Verified by picture e-mailed whenever door opened
  • Stored on secure, single-point server to server connection
  • Established and run by ISO 20001 certified organization

QuESTMark is currently available in two service tiers:

Tier 1- User Administered Service

This service level is set for the usage of a measurement that has already been standardized. The Tier 1 service is self-managed and designed for users in need of a vehicle to anonymously benchmark.

Includes:

  • Setting up of measures
  • Ability to self-control user access and submissions
  • Self-pulled data
  • Ability to revise or add measures

Benefits:

  • Secure, anonymous, reliable
  • Based on system developed for TL 9000
  • 18 years of experience
  • Newly constructed expressly for this service

Tier 2- TIA Administered Service

This service level is set for the usage of a measurement that has already been standardized. The Tier 2 service is managed by a TIA administrator and designed for users in need of a vehicle to anonymously benchmark.

Includes all Tier 1 features plus:

  • Setting up of measures by TIA administrator
  • Administrator controls user access and data submissions (sends reminders, etc.)
  • Administrator pulls and disseminates data outputs and results

Benefits:

  • Fully administered by an experienced professional
  • Secure, anonymous and reliable
  • Based on system developed for TL 9000
  • 18 years of experience
  • Newly constructed expressly for this service

Facilitation

This is a separate service for users in need of a measurement that has not yet been defined or standardized. This can be added to either tiered service at an additional cost.

Includes:

  • Defining of a measurement
  • Establishment of team guidelines
  • Facilitation of all meetings and discussions needed to establish definitions
  • Documentation of measurements and progress

This separate service is ideal if a user needs TIA to facilitate a team to define the desired measure. Facilitation involves setting up meetings, leading discussions, documenting measurements and progress as well as team guidelines.

Annual Pricing

Tier 1 services for TIA members and the QuEST Community are $2,500. Non-members $5,000.

Tier 2 serivces for TIA members and the QuEST Community are $5,000. Non-members $10,000.

Facilitation fees are $7,500 and $15,000 respectively across both tiers.

  • Facilitation fee is in addition to Tier 1 or Tier 2 fees.
  • Pricing is for the initial 12-month period and up to 25 participants.
  • Longer studies and/or more than 25 participants is subject to negotiation.

There is no charge to TIA member and those within TIA's QuEST Community for studies concerning ICT quality.