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Working Groups

Through its Working Groups, TIA’s Business Performance Community (BPC) is driving greater confidence in the ICT industry’s global supply chains and working to improve operating efficiencies that deliver shareholder value. TIA’s BPC members in good-standing can participate in the following:

Integrated Global Quality (IGQ)

The Integrated Global Quality (IGQ) working group defines system requirements for the design, development, production, delivery, installation and maintenance of telecom products and services and drives a measurement system that allows companies to track and benchmark results and improve performance.

Corporate Sustainability

The Corporate Sustainability Working Group (CWSG) is made up of companies that prioritize sustainability and corporate social responsibility (CSR).

Global Business Excellence

The Global Business Excellence (GBE) Working Group facilitates the evolution of TIA’s Regions Hubs while also establishing TIA as the recognized global industry leader in providing business performance excellence and best practices information sharing.

Customer Journey

The Customer Journey Working Group (CJWG) optimizes the customer journey for business success focusing on customer experience, digitization and service orchestration.

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TIA’s Business Performance Oversight Working Group is designed to ensure the integrity of the TL 9000 certification program and support promotion of all Business Performance Community products and activities.