Posts Tagged ‘business performance’

TL 9000 Overview & Certification

This webinar provided an overview of TIA’s Business Performance Community and its products with an emphasis on the TL 9000 Quality Management System.

EMEA Region featured image
​EMEA Region

The Business Performance’s EMEA Region works to facilitate activity and engagement in Europe, the Middle East and Africa. This regional team delivers distinctive value by connecting the TL 9000 implementation and the BPC’s value proposition to its business environments.

Japan Hub featured image
​Japan Hub

The Japan Hub supports both the Business Performance Community’s APAC Region and also participates extensively in the BPC’s worldwide programs.

India Hub featured image
​India Hub

The India Hub is active in the Asia Pacific regional operations of the BPC as well as extensively supporting its global activities.

APAC Region featured image
APAC Region

The Business Performance Asia-Pacific (APAC) Region supports rapid regional growth with operational hubs in China, India, and Japan, as well as participation in Korea and other countries in the Association of Southeast Asian Nations.

business performance regions cover

TIA’s Business Performance Community has created a flexible structure of regions and hubs to ably reach, share, discuss and support the collective, yet unique needs of its global stakeholders. These global regions address the geographical quality needs, locally support geo-specific issues, and provide valuable inputs to the BPC Working Groups. ​Americas Region The Business Performance Community…

Network Function Virtualization (NFV) featured image
Network Function Virtualization

Led by a team of companies whose products and services are used in the development, deployment, and use of Network Function Virtualization (NFV), TIA’s NFV initiative clarifies and prioritizes the ICT industry’s current NFV quality and performance reliability issues.

Business Performance Initiatives featured image

​Through its initiatives, TIA’s Business Performance Community (BPC) develops innovative solutions, comprehensive tools and resources to positively impact business results and customer experience. ​Benchmarking The Business Performance Community’s Benchmarking initiative provides it member companies two types of evaluations for comparing their company’s performance with others. Cost of Poor Quality The five measures of benchmarking to…


The Oversight Working Group is designed to ensure the integrity of the TL 9000 certification program and support promotion of all BPC products and activities.

Customer Journey

The Customer Journey Working Group (CJWG) optimizes the customer journey for business success focusing on customer experience, digitization and service orchestration.

Global Business Excellence

The Global Business Excellence (GBE) Working Group facilitates the evolution of TIA’s Regions Hubs while also establishing TIA as the recognized global industry leader in providing business performance excellence and best practices information sharing.

Integrated Global Quality (IGQ)

The Integrated Global Quality (IGQ) working group defines system requirements for the design, development, production, delivery, installation and maintenance of telecom products and services and drives a measurement system that allows companies to track and benchmark results and improve performance.