Jobs

Reports to:     Senior Vice President, Membership and Marketing
Location:        Arlington, VA

Description:

DESCRIPTION:

The Director, Member & Industry Affairs is a senior sales position designed to maximize revenue across all TIA products with top current clients and prospect accounts.  This role works to generate opportunities and to close  business required to meet the revenue goals across membership, events, and digital media sales. 

DUTIES AND RESPONSIBILITIES:

  • Achieve revenue objectives by proactively selling TIA membership, services and offerings to new companies and existing clients, establishing TIA as a strategic partner to help achieve customers’ business objectives
  • Develop compelling  proposals that maximize the value of TIA to targeted companies spanning TIA’s products and services including:  membership, technology initiatives, event sponsorships, digital media sponsorships, market intelligence as appropriate for each opportunity.
  • Manage a complex sales process with multiple decision-makers and stakeholders across several product lines
  • Build and manage a  strong balanced  sales pipeline, leveraging TIA management and subject matter experts
  • Conduct account research and create compelling proposals that deliver results
  • Effectively utilize sales support resources to maximize revenue
  • Balance short-term and long-term revenue goals by managing a pipeline mix of company size and TIA services that meet monthly and quarterly sales goals; Prompt follow up on marketing and website leads
  • Work within the organization (Marketing, Technology,  Policy, Market Insights)  to ensure positioning of compelling offerings ; Work with  internal organization and existing members to identify new leads and references
  • Maintain opportunities, leads and contacts within Salesforce.com and update CRM  (Avectra) system to aid in maintenance of account contacts and activities by membership services

Qualifications/Skills:

  • Knowledge of the global information communications technology (ICT) industry trends, technologies and business models shaping the ecosystem ( including Cloud, 4G/5G transition, IOT and M2M)
  • Experience  selling consulting services or membership as a ‘subscription” is highly desirable
  • Ability to assess a customer’s  business needs and execute a consultative sales process with senior decision makers that creates strategic value and the basis for long term business relationships; comfortable  executive presence  
  • Ability to build new relationships across large organizations     
  • Ability to close deals across a mix of companies and products
  • Able to quickly learn and use information,  multi-task 
  • Team player with outstanding interpersonal skills and positive attitude
  • Very strong verbal and written communication skills

Requirements:

  • 8-10+ years of sales experience with at least 5+ years of outside sales
  • Bachelor’s degree or equivalent industry and sales experience
  • Proven track record of meeting or exceeding goals, and developing new business with new company relationships
  • Communications and information technology industry experience required

TIA offers excellent benefits and compensation commensurate with experience.  Interested applicants must submit cover letter, resume, and salary requirements to TIAJobs@tiaonline.org.  TIA is an equal opportunity employer.

Location:        Arlington, VA

Description:

The Attorney will provide legal counsel and advice on overall trade association governance and operations; business transactions; standards development and technology initiatives; intellectual property issues; public policy issues; and related legal/policy issues.

Duties and Responsibilities:

  • Provide legal guidance to the Chief Executive Officer, Board of Directors, senior management, and staff on association matters including contracts, business initiatives, mitigation of legal and operational risks, good governance and compliance, and best practices
  • Draft, negotiate, and/or review contracts, business agreements, and arrangements with partners, licensees, hotels, third party vendors, consultants and other similar entities
  • Support Human Resources in employment and benefits matters
  • Manage outside counsel and consultants
  • Participate in internal and external meetings, as well as Board of Directors meetings, regarding association matters, including but not limited to governance, budget, special projects, and strategic initiatives
  • Provide legal support for standards development processes, including assisting with document review, ANSI compliance, collaboration with other standards development organizations, responding to subpoenas, and related issues
  • Serve as resource to Standards and Technology staff regarding emerging technologies and trends, as well as core communications industry technology priorities
  • Serve as resource to Public Policy staff
  • Assist with other appropriate matters

Qualifications:

  • Juris Doctorate from an accredited law school
  • Minimum seven years related experience
  • Trade association experience preferred
  • Knowledge of standards development processes preferred
  • Knowledge of telecommunications industry preferred

Abilities and Skills:

  • Ability to work independently
  • Ability to handle multiple projects simultaneously and prioritize
  • Ability to write communications for non-legal audiences
  • Ability to communicate effectively with Board of Directors, senior management, staff and diverse audiences
  • Flexibility
Reports to:     Senior Vice President, Membership and Marketing
Location:        Arlington, VA

Description:

The TIA Director, Member Relations Services ensures our members are aware of and engaged and benefitting from the breadth of the associations’ offerings.  This individual defines and drives our member relationship lifecycle strategy across all functions of TIA to provide a relevant, cohesive customer experience. The TIA Director, Member Relations Services is responsible for systematically executing our membership growth and renewal program to achieve annual revenue growth objectives.

DUTIES AND RESPONSIBILITIES:

  1. Drive member outreach including onboarding, membership outreach, engagement activities and invoicing
    • Concierge new and existing TIA members to engage them into relevant opportunities, information and experiences. Recruit members for appropriate leadership roles and participation in TIA initiatives.
    • Create a regular cadence of touchpoints for a member that optimizes engagement and understanding of how TIA can be used to achieve members' business goals and personal career objectives.
    • Manage web/online, voice, direct email membership inquiries and applications for membership.
    • Personally build relationships with individuals in member companies through phone calls, video communication, and written/email communication. Ensure quick engagement on issues and discussions of critical importance to each member.
    • Develop integrated marketing strategies and member programs to reach member segments with relevant opportunities to engage. Create and manage member newsletters and satisfaction surveys. In collaboration with marketing and communications leverage audio webinars, TIA Now video webinars and social media outreach to educate and demonstrate member value.
    • Support members in registering for events, programs and provide input to marketing on opportunities for marketing to speak or participate in panels and workshops.
    • Play a leadership role in planning member aspects of TIA events and offerings. Actively participate and support annual conference planning and activities
    • Coordinate and participate in member visits to our Arlington site, or to local member offices as appropriate.
    • Renewal/Invoicing - Drive ongoing accurate renewal/invoicing communication. Ensure follow up of renewals and billing to ensure prompt payment by members
  2. Membership Analysis and Reporting
    • Provide regular reporting and analysis of new member growth, member counts and loss analysis. Work with accounting to accurately reflect revenue. Identify trends, opportunities and risks.  
    • Report on and present as needed the member retention and recruitment efforts to the TIA leadership and staff, as well as board members as required
    • Optimize use of the customer relationship management databases and reporting tools, and improve the use and knowledge of its capabilities across the Association.
  3. Lead and collaborate across TIA organization to achieve membership and overall TIA goals  
    • Engage with Marketing, standards and technology and policy to expand membership value and ensure relevant engagement.
    • Educate TIA staff as to membership trends and how they can improve value.
    • Team with marketing team on capturing member information as well as execution of any member specific events.
    • Sales to identify opportunities for new member segments and companies and support sales opportunities to accelerate closure
  4. Serve as team leader for member relations staff (and contractors, when appropriate) to optimize effectiveness. Mentor and teach, arranging appropriate education and understanding to do their jobs.

 

KNOWLEDGE & SKILL REQUIREMENTS:

  • 8+ years relevant industry experience preferably in industry organizations association or non-profit environment
  • Experience in corporate development and implementing membership plans; Sales or business development experience a plus
  • Knowledge of information and communications technology industry a requirement
  • Experience with managing databases, providing insightful  reporting, and invoicing and accounts receivable processes
  • Superior communication skills, including written, verbal and presentation skills
  • Bachelor’s degree preferred; Graduate degree in business and/or marketing a plus
  • Expert-level skills using membership databases/CRM as well as Microsoft Office (Word, Excel, PowerPoint) and other related software applications  

 

TIA offers excellent benefits and compensation commensurate with experience.  Interested applicants must submit cover letter, resume, and salary requirements to TIAJobs@tiaonline.org.  TIA is an equal opportunity employer

Reports to:     Vice President, Marketing & Networking
Location:        Arlington, VA

Description:

TIA is in transformation to meet the needs of its membership and the information and communications technology (ICT) industry. The industry is undergoing enormous disruption and change, as the Internet of Things (IoT), wireless communications and network infrastructure shift to accommodate global consumer, business and institutional demands.

To establish greater awareness of TIA’s activities and the benefits of membership, the association is seeking to streamline its creation of content. The Content and Messaging Development Specialist is responsible for developing strong and consistent messaging architectures, as well as interesting and compelling stories to strengthen TIA’s message.

Content will be used in a variety of ways, from brief summaries for email marketing, to ongoing updates about initiatives at TIA, to bylined articles for placement by other teams in the media, to outcomes and takeaways from meetings. Content will be drawn from video and audio webinars, information gleaned through meetings and discussions, standards, one-on-one interviews with industry experts, and market intelligence reports.

The Content and Messaging Development Specialist is responsible for developing, overseeing and implementing activities designed to help TIA consistently achieve its communications and outreach goals. The ideal candidate will have experience in the Information and Communications Technology (ICT) industry and be knowledgeable about concepts and trends in such areas as telecommunications, cloud computing, software services, virtualization, Internet of Things, mobile communications.

Essential Duties and Responsibilities

  • Manage messaging architecture to reflect the TIA value proposition across all services and offerings
  • Manage editorial calendar for priority messages across our programs, technology, policy, membership
  • Provide structured approach and tools to consolidate content regarding industry and association activities, trends and accomplishments (including stories, use cases, milestones, new offerings, research)
  • Take ownership for creating, editing and publishing copy to promote a defined set topics to key audiences leveraging communications channels led by this role
  • Support other functions (communications, marketing, sales, policy, technology, market intelligence) to leverage the same content more effectively into communication channels that they are responsible for
  • Analyze outreach efforts and create feedback loops to identify areas for improved impact
  • Teach contributors about messaging and how to leverage tools and templates to make their stories and news more impactful and memorable

Skills and Experience:

  • College degree preferred, in marketing, communications, journalism or business; or equivalent experience in related field
  • 7+ years’ experience in similar job function required
  • Strong oral and written communication and persuasion skills 
  • Exceptional organizational and project management skills; Ability to handle multiple tasks, projects and priorities efficiently and professionally
  • Strong ability to collaborate and demonstrate cross functional team leadership as well as to work as an independent contributor 
  • Commitment to customer service with attention to detail and quality work product
  • Top notch computer and content production applications skills ( including Windows Office and Google G Suite)
  • Ability to be flexible in working varied and additional hours based on business needs and deadlines
  • Other job related duties as assigned.
  • Some travel required (10%)

TIA offers excellent benefits and compensation commensurate with experience.  Interested applicants must submit cover letter, resume, writing samples and salary requirements to anguyen@tiaonline.org.  TIA is an equal opportunity employer.

Reports to:     Vice President, Marketing & Networking
Location:        Arlington, VA

Description:

TIA is scaling up to a continuous drumbeat of events and webcasts throughout the year. These include a mid-year annual meeting and other regional workshops, breakfasts and meetings. At this time TIA’s events do not include an Exhibition, although at times exhibits and demos may be offered.

The Events Relationship Manager will be an integral part of TIA’s Networking and Marketing Team, serving as the point person for project management and execution of sponsorship deliverables, registration, customer service, timelines and budgets. The responsibility for site visits/selection, decorator contract and management, and onsite operations and logistics is handled by the Director of Operations.

Event Relationship Management Duties:

1. LOGISTICS, PROJECT MANAGEMENT & REGISTRATION

  • Provide project management for events throughout the year, working with operations, marketing, networking, market intelligence, TIA NOW, sales, technology and policy teams to ensure timely coordination
  • Handle registration setup, discount code assignments and customer service relating to registration for all events – either in-house or with registration company assistance
  • Ensure branding and signage accurately reflect sponsors’ needs and agreements

2. BUDGET & FINANCIAL

  • Manage budget for TIA events to include assisting in development of budget, timely projections, tracking invoices, payment reconciliations, commissions and other event-related payments, etc.
  • Assist with invoicing in conjunction with membership, digital media and accounting departments
  • Assist financial team with vendor and partner invoices to ensure timely payment
  • Produce report of balances and payments received for sponsorships, communicating to Vice Presidents (and others as directed) on a weekly basis
  • Coordinate with accounting department on invoices and payments to make sure accurate records are kept

3. SPONSOR SUPPORT

  • Manage inventories and fulfillment of sponsor contracts, ensuring up-to-date status that is easily communicated with all departments, including marketing, sales, operations and executive team
  • Liaise between sponsors and vendors in support of registration, sponsorship fulfillments, housing, etc.
  • Provide customer support for sponsor inquiries and issues pertaining to anything event related: registration, sales, housing, advertising, etc.
  • Create/maintain sponsor/exhibitor awareness of promotional opportunities and upcoming deadlines

4. SALES SUPPORT

  • Assist sales team with proposal and contract development
  • Manage sponsorship and exhibit inventory and communicate with sales team on a regular basis
  • Maintain database of inventories and pricing for internal use

5. SPEAKER SUPPORT

  • Assist with correspondence with speakers
  • Manage back-end process, including insertion of speaker information in internal system

6. MARKETING

  • Assist with management of media barters and organizational relationship deliverables
  • Assist with fulfilling Event Marketing Plan
  • Assist with timely completion of outreach, e.g. HTML email campaigns, ad placements, direct mail
  • Manage sponsor co-marketing efforts to include outreach, production and delivery of customized HTMLs, Co-Branded One Pagers, Website Ads, Pop-Up Banners and other additional materials as needed

7. COMMUNICATIONS

  • Manage event emails – responding to inquiries in a timely fashion

Skills and Experience:

  • 5+ years’ event management and customer relations experience
  • Ability to handle multiple tasks, projects and priorities efficiently and professionally
  • Strong oral and written communication skills, including excellent telephone manner
  • Exceptional organizational skills
  • Top notch computer skills including word processing, Excel, MS Outlook and database management experience. Familiarity with graphics program such as Adobe Photoshop desirable.
  • Ability to be flexible in working varied and additional hours
  • Flexibility to work in team and solo environments
  • Commitment to customer service
  • Strong attention to detail and quality work product
  • Other job related duties as assigned.
  • Some travel required (10%)

TIA offers excellent benefits and compensation commensurate with experience.  Interested applicants must submit cover letter, resume, writing samples and salary requirements to anguyen@tiaonline.org.  TIA is an equal opportunity employer.